DeBeere
Nov 28, 06:26 PM
And I don't understand why they should...Can somebody explain it?
MacinDoc
Aug 26, 11:40 PM
I just called Apple support, I was on hold for over 20 minutes, then I was disconnected. No wonder people are unhappy :mad: :( :confused:
I mentioned this on the battery recall forum, so ignore this post if you've already read it, but I think it may help explain why this sort of thing is happening.
I know it's frustrating to wait to speak to a customer services rep when there's a potential problem with your Mac, but before complaining that Apple has a problem with customer service, let's look at things objectively.
Let's say that Apple sells approximately 12,000 computers per day (a realistic estimate, based on their most recent financial statement). If 1 in 10 customers needs to speak with a customer services rep (this estimate is high, I think, but sometimes more than one consulation is required, so I will be generous with this number), and if a rep can deal with 10 problems per day (a very conservative estimate), then Apple could theoretically provide for all of its computer-related customer service needs with a total of 120 computer-oriented customer support staff (I am excluding iPod customer support staff from this discussion). Now, that number sounds really low, so let's multiply it by 10, for a total of 1200 customer support staff (this would mean that each would normally only have to deal with one customer per day). I understand that 1.8 million batteries were recalled, and this would mean that each customer support rep would have to deal with 1500 recalled batteries. Does anyone think that this can be done, along with all the other usual customer service needs, in a day, a week, or even a month? Apple is going to have to divert staff from other areas to deal with this problem. Remember, the number of batteries recalled is greater than the number of computers Apple ships in a quarter!
I mentioned this on the battery recall forum, so ignore this post if you've already read it, but I think it may help explain why this sort of thing is happening.
I know it's frustrating to wait to speak to a customer services rep when there's a potential problem with your Mac, but before complaining that Apple has a problem with customer service, let's look at things objectively.
Let's say that Apple sells approximately 12,000 computers per day (a realistic estimate, based on their most recent financial statement). If 1 in 10 customers needs to speak with a customer services rep (this estimate is high, I think, but sometimes more than one consulation is required, so I will be generous with this number), and if a rep can deal with 10 problems per day (a very conservative estimate), then Apple could theoretically provide for all of its computer-related customer service needs with a total of 120 computer-oriented customer support staff (I am excluding iPod customer support staff from this discussion). Now, that number sounds really low, so let's multiply it by 10, for a total of 1200 customer support staff (this would mean that each would normally only have to deal with one customer per day). I understand that 1.8 million batteries were recalled, and this would mean that each customer support rep would have to deal with 1500 recalled batteries. Does anyone think that this can be done, along with all the other usual customer service needs, in a day, a week, or even a month? Apple is going to have to divert staff from other areas to deal with this problem. Remember, the number of batteries recalled is greater than the number of computers Apple ships in a quarter!
kresh
Nov 29, 11:13 AM
Just to be clear, this whole idea of collecting on music players is nothing short of outrageous. But it doesn't have the legal implications or weight that have been popularized here. They CAN have their cake and eat it, too, and they know it. That's why it's important for me to ensure that these false notions don't become ingrained as part of the Internet groupthink--when you step back into the real world, you'll be equally screwed, with or without this fee.
I really don't harbor any hope that this could really be considered as royalty payment by the courts, it was just a little fantasy.
The real implication is on the moral front. You mentioned "group think" and I think that is the real danger for the record labels. If enough people were to convince themselves that the record label has grabbed enough money upfront, then they could step across the moral line that keeps them from piracy.
It's not law enforcement, or the actions of RIAA, that prevents the vast majority from crossing the line into piracy, it's their own built-in moral objection to it.
If the record labels remove this moral hurdle through their own actions, then there are not enough police officers, federal agencies, or private enforcement groups to even begin to stem the resulting piracy wave.
I really don't harbor any hope that this could really be considered as royalty payment by the courts, it was just a little fantasy.
The real implication is on the moral front. You mentioned "group think" and I think that is the real danger for the record labels. If enough people were to convince themselves that the record label has grabbed enough money upfront, then they could step across the moral line that keeps them from piracy.
It's not law enforcement, or the actions of RIAA, that prevents the vast majority from crossing the line into piracy, it's their own built-in moral objection to it.
If the record labels remove this moral hurdle through their own actions, then there are not enough police officers, federal agencies, or private enforcement groups to even begin to stem the resulting piracy wave.
Stridder44
Apr 25, 03:40 PM
Wow, ignorance is bliss I guess. These idiots are going to sue Google next, right? Because if they think iOS is bad about tracking people, they're going to lose their s--t when they see what Android does.
Silentwave
Aug 17, 11:05 AM
pc world, september issue, mentioned amd's plan for a quad core processor in 2007 and if that happens, some pc box will be faster than our best xeon powered machines...that is, he he, unless we get that quad core K8L amd with their 4x4 motherboard architecture which would enable a desktop to run two quads for a total of 8 amd cores (but the price of such a machine will debut at a very high price and probably won't directly compete with the mac pro)
Um....that's why intel has quad core chips coming out...starting in *2006*
On the Xeon side, Clovertown, on the consumer side, kentsfield. Sometime in the first half of 2007 I believe we'll see Tigerton, which will be an even more formidable quad core xeon, capable of more than 2 processor configurations- so if apple gets a 3 socket logic board, or a 4 socket one, we could have 12 or 16 cores.
Um....that's why intel has quad core chips coming out...starting in *2006*
On the Xeon side, Clovertown, on the consumer side, kentsfield. Sometime in the first half of 2007 I believe we'll see Tigerton, which will be an even more formidable quad core xeon, capable of more than 2 processor configurations- so if apple gets a 3 socket logic board, or a 4 socket one, we could have 12 or 16 cores.
wonderspark
Apr 5, 05:20 PM
Nobody's using Blu-Ray, in my experience. It's just another way of sucking money out of home consumers. Everything's done online in terms of delivery...
I respectfully disagree. Most of the film festivals we submitted our movie to prefer Blu-ray. That way they get the same quality for previewing as they do for projection, should they accept it. We haven't even had to make an HDCAM copy yet.
I respectfully disagree. Most of the film festivals we submitted our movie to prefer Blu-ray. That way they get the same quality for previewing as they do for projection, should they accept it. We haven't even had to make an HDCAM copy yet.
Blue Fox
Apr 25, 01:56 PM
I dont understand how anyone would get the info from your phone.
And even if they did, what would they do with it? Go to my friends house and come visit me at my address? All that information has been in the local phone book for decades.
Not to mention, doesn't the file only store the nearest cell tower and/or WiFi network? I've even read that it can be 2-5 miles aways from where you were even at, hardly the "tracking" people make it out to be.
And even if they did, what would they do with it? Go to my friends house and come visit me at my address? All that information has been in the local phone book for decades.
Not to mention, doesn't the file only store the nearest cell tower and/or WiFi network? I've even read that it can be 2-5 miles aways from where you were even at, hardly the "tracking" people make it out to be.
kavika411
Mar 24, 01:00 PM
I believe a lot of the anti-Obama crap spewed by the Tea Party and Republicans is based more on his race than his party.
Oh. So when a person criticizes Obama for keeping us in Afghanistan, Iraq, and/or Libya, just level an accusation of racism.
Got it.
Oh. So when a person criticizes Obama for keeping us in Afghanistan, Iraq, and/or Libya, just level an accusation of racism.
Got it.
satzzz
Aug 19, 05:52 PM
There's allready en new beta of Adobe's Lightroom, Does that one run native under on the intel machines?
NJRonbo
Jun 18, 07:32 AM
There has been a lot of speculation that PIN
numbers were given out as early as 7am that
morning -- well in advance of the 12pm CST
preorder start.
If you read posts here on Mac Rumors you
will see that claim is substantiated.
Very unhappy with the way Radio Shack ran
this entire preorder campaign.
numbers were given out as early as 7am that
morning -- well in advance of the 12pm CST
preorder start.
If you read posts here on Mac Rumors you
will see that claim is substantiated.
Very unhappy with the way Radio Shack ran
this entire preorder campaign.
ro2nie
Aug 27, 08:43 PM
I think im gonna wait and buy in 2007 with leopard and iLife 07 :rolleyes:
addicted44
Mar 31, 02:30 PM
This brings up the question of how willing manufacturers are going to be to replace their Android phones with WP7 phones.
sbarton
Aug 7, 11:47 AM
I would love to see a new Mac model which fits between the iMac and the Mac Pro. Some sort of stylish mid/mini-tower with basic expandability such as a full size, replaceable PCIe video card and maybe 1 free pci slot. I really don't care if they limit it to say a built in slot loading optical device and space for only 1 hard drive. Maybe 4 ram slots although I probably wouldn't whine much if it had only 2.
I don't think this kind of a system would canabilize the Mac Pro sales too much if they are truley built for the "pros" who need more than the above.
Won't be long now till we find out!
I don't think this kind of a system would canabilize the Mac Pro sales too much if they are truley built for the "pros" who need more than the above.
Won't be long now till we find out!
sysiphus
Mar 21, 12:37 PM
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Version/5.0.2 Mobile/8C148 Safari/6533.18.5)
Japanese Maple Bonsai Tree
The Japanese Maple Bonsai Tree
japanese maple bonsai tree.
Plant Uses: Bonsai-Suitable;
Bonsai Japanese Maple Tree
styles111
Jun 15, 02:07 PM
To follow up to my last post, just got a call from my local Radio Shack and got my PIN.
The waiting begins!
So did I! She called me and gave me my pin 24000000xxxxx.
The waiting begins!
So did I! She called me and gave me my pin 24000000xxxxx.
Westside guy
Nov 28, 07:01 PM
And I don't understand why they should...Can somebody explain it?
One of the Universal powers-that-be said a week or two ago (my paraphrase until I can locate the original) "Everyone knows that those devices are all about storing stolen music. This is our way of getting some of that revenue back."
I realize there are a lot of people that use bittorrent and the like, but I'd like to believe there are also a lot of people like me. My music is pretty much all legal. After ITMS came online I went and purchased copies of the (reasonably few) songs that I had at one time obtained illegally. The vast majority of my music is actually ripped from my CDs, which were all purchased legally.
Edit: From a NY Times article about the Zune (http://www.nytimes.com/2006/11/09/technology/09music.html?ex=1164862800&en=12038e7b077c3762&ei=5070): “It’s a major change for the industry,” said David Geffen, the entertainment mogul who more than a decade ago sold the record label that bears his name to Universal. “Each of these devices is used to store unpaid-for material. This way, on top of the material people do pay for, the record companies are getting paid on the devices storing the copied music.”
One of the Universal powers-that-be said a week or two ago (my paraphrase until I can locate the original) "Everyone knows that those devices are all about storing stolen music. This is our way of getting some of that revenue back."
I realize there are a lot of people that use bittorrent and the like, but I'd like to believe there are also a lot of people like me. My music is pretty much all legal. After ITMS came online I went and purchased copies of the (reasonably few) songs that I had at one time obtained illegally. The vast majority of my music is actually ripped from my CDs, which were all purchased legally.
Edit: From a NY Times article about the Zune (http://www.nytimes.com/2006/11/09/technology/09music.html?ex=1164862800&en=12038e7b077c3762&ei=5070): “It’s a major change for the industry,” said David Geffen, the entertainment mogul who more than a decade ago sold the record label that bears his name to Universal. “Each of these devices is used to store unpaid-for material. This way, on top of the material people do pay for, the record companies are getting paid on the devices storing the copied music.”
faroZ06
Apr 8, 12:34 AM
I am confused about this. Did Best Buy get iPads but tell customers that they don't have them? So now Apple pulled the iPads from the shelves, but there weren't any on the shelves...
Why would they do that :confused:?
Why would they do that :confused:?
Luis Ortega
Apr 6, 02:59 PM
Really? Are sales numbers what dictates one product is better than the other?
I'm not saying the Xoom is better (I haven't used one) but a reading of the posts on this thread would suggest that sales number indicate that one product is better than the other.
In that case, Windows is obviously the best OS on the planet, by a magnitude of 10.
I'm not saying the Xoom is better (I haven't used one) but a reading of the posts on this thread would suggest that sales number indicate that one product is better than the other.
In that case, Windows is obviously the best OS on the planet, by a magnitude of 10.
georgee2face
Mar 22, 02:17 PM
I hear that the PlayBook is really easy to hold one-handed. If you know what I mean.
it un-nerves me that I think I do! :)
it un-nerves me that I think I do! :)
Lone Deranger
Mar 31, 05:30 PM
To put it in Nelson's words:
cjoy
Apr 25, 03:01 PM
Brings to mind:
If you outlaw guns, only the outlaws will have guns.
statistics show that distribution of firearms mainly lead to more homocides and also suicides using firearms.
if guns are outlawed, their distribution is greatly limited, making it a lot harder for outlaws to obtain them.
the more you spread guns, the greater is the risk of them being used in illegal activities.
..oh wait... this forum is about apple and computers, right? :rolleyes:
If you outlaw guns, only the outlaws will have guns.
statistics show that distribution of firearms mainly lead to more homocides and also suicides using firearms.
if guns are outlawed, their distribution is greatly limited, making it a lot harder for outlaws to obtain them.
the more you spread guns, the greater is the risk of them being used in illegal activities.
..oh wait... this forum is about apple and computers, right? :rolleyes:
bigmc6000
Aug 11, 04:50 PM
Well now you ignorant yankie ;) Firstly the mobile phone penetration in Europe is about 99% or maybe slighly more. You should really travel a bit to get some perspective.
And secondly, GSM has user base of over 1 billion while CDMA as you said has some 60m users. Which one you think would be more interesting market to cover for a new mobile phone manufacturer? And there is really no question of "we'll see which one wins" because GSM won a long long time ago, hands down.
But you're really forgetting 1 thing. International Trade Mark/patent law is a pain in the @$$!!! I wouldn't blame Apple for 1 min to keep it in the US for at least a test run. That way they should be able to keep the patent breaker-reverse engineers off their back for a least a little while (i.e. why copy something if you can't even use it anywhere other than where it's patent protected).
If the rest of the world would get a handle on international trademarking and patent protection I don't think we'd have this issue of different standards of EU vs USA...
And secondly, GSM has user base of over 1 billion while CDMA as you said has some 60m users. Which one you think would be more interesting market to cover for a new mobile phone manufacturer? And there is really no question of "we'll see which one wins" because GSM won a long long time ago, hands down.
But you're really forgetting 1 thing. International Trade Mark/patent law is a pain in the @$$!!! I wouldn't blame Apple for 1 min to keep it in the US for at least a test run. That way they should be able to keep the patent breaker-reverse engineers off their back for a least a little while (i.e. why copy something if you can't even use it anywhere other than where it's patent protected).
If the rest of the world would get a handle on international trademarking and patent protection I don't think we'd have this issue of different standards of EU vs USA...
ryanx27
Aug 27, 04:15 PM
It's not that people didn't understand the joke. It's that the joke ceased being funny after the first couple of hundreds of times it was told.
-Zadillo
I'm not on these forums (or any other, for that matter) nearly enough to have seen it hundreds of times :)
-Zadillo
I'm not on these forums (or any other, for that matter) nearly enough to have seen it hundreds of times :)
Virtualball
Apr 19, 02:32 PM
It appears from the F700's standpoint though the natural progression became TouchWiz.
Wrong. Just because a company released one phone that has a similar look as the iPhone doesn't mean their current offerings are a progression of that phone. It's a true testament as to who browses this forum if you honestly think that. The F700 didn't run an advanced OS, so it probably ran Symbian or used BREW. That means all Samsung did was create a theme. How does a theme they made 3 years prior to the Galaxy S mean it's a progression on the coding and UI they built? It doesn't. Here's a list of every Samsung phone: http://en.wikipedia.org/wiki/Category:Samsung_mobile_phones Now, pick out one of those and say it inspired all of their new devices 3 years later.
The F700 was an iPhone clone with a keyboard. It's depressing that people are saying that the iPhone copied its own clone.
Wrong. Just because a company released one phone that has a similar look as the iPhone doesn't mean their current offerings are a progression of that phone. It's a true testament as to who browses this forum if you honestly think that. The F700 didn't run an advanced OS, so it probably ran Symbian or used BREW. That means all Samsung did was create a theme. How does a theme they made 3 years prior to the Galaxy S mean it's a progression on the coding and UI they built? It doesn't. Here's a list of every Samsung phone: http://en.wikipedia.org/wiki/Category:Samsung_mobile_phones Now, pick out one of those and say it inspired all of their new devices 3 years later.
The F700 was an iPhone clone with a keyboard. It's depressing that people are saying that the iPhone copied its own clone.
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